Our Commitment to Data Protection
lucid-reach is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about how we comply with these regulations.
Data Controller
lucid-reach acts as the data controller for personal information collected through this website. We determine the purposes and means of processing your personal data.
Contact details:
lucid-reach
47 Buchanan Street
Glasgow, G1 3HL
United Kingdom
Email: [email protected]
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal obligation: Where processing is necessary for us to comply with the law
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, unless there is a good reason to protect your personal data which overrides those interests
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. We will respond to your request within one month.
Right to Rectification
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data. This applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent, or where there is no legal basis for processing.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data where we are relying on legitimate interests as our legal basis, or where we process data for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and the legal requirements applicable. Generally, we retain enquiry data for up to three years and financial records for up to seven years as required by law.
International Transfers
We primarily store and process data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
Data Security
We implement appropriate technical and organisational measures to protect personal data, including encryption, secure servers, access controls, and regular security reviews.
Data Breaches
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in high risk to you, we will also notify you directly.
Exercising Your Rights
To exercise any of your rights, please contact us using the details provided above. We may need to verify your identity before processing your request. There is no fee for most requests, though we may charge a reasonable fee for manifestly unfounded or excessive requests.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated date.